Planning & Research
The Planning and Research division is responsible for the coordination of the installation of new water and sewer services, the installation and maintenance of all water meters in the utility system, and administers the city's cross-connection control prevention program. The division provides a resource and contact for new developments and businesses to address water and sewer service requirements. The testing and calibration of all water meters (+26,000) is performed by this division. It also provides direction for utility revenue security program and appropriate corrective action by staff. The Planning and Research division has two work groups, Meter Service and Repair and Service Request, with seven employees to perform the daily functions of the division.
The Planning and Research division is located at the Municipal Operations Center at 1300 N. Broad Street.
For utility service problems contact the utilities department at 704.866.6843 / 24/7.
If you have questions about your bill contact the billing department 704.866.6716.