Water Treatment Frequently Asked Questions
Q. Is my water safe to drink?
Two Rivers Utilities’ drinking water consistently exceeds State of North Carolina and US EPA regulations. The Water Supply & Treatment Division has set standards that surpass those of the State and Federal agencies to insure the safest drinking water possible.
Q. How hard is my water and do I need a water softener
The hardness is usually about 14 mg/L (milligrams per liter) or 0.82 gpg (grains
per gallon). Due to the lack of hardness, water-softening devices are not necessary. In fact, soft water may save you money by reducing the amount of detergent needed.
Q. Should I use a water filter on my tap?
Point-of-use-filters are acceptable to use if they are maintained properly. These filters remove the chlorine, which is used for disinfections and can form a breeding ground for bacteria. The filters must be changed on a regular basis according to the manufacturer’s instructions.
Q. Does my water contain fluoride?
Yes. Two Rivers Utilities adds fluoride to the water to help protect children's teeth. This is one of the added benefits of being a city water customer.
Q. Does my water contain lead? Should I have it tested?
Although Two Rivers Utilities has no lead service lines, lead may enter your water system because of the corrosion of materials in household plumbing. These materials include lead-based solder and some plumbing fixtures containing brass. If there are young children or pregnant women using your drinking water or if you feel that the plumbing materials in your put at risk, you should consider having your water tested for lead. Install spigot fixtures that are certified Lead Free only.
Q. Is bottled water better for me to drink?
Recently the bottled water industry has been placed under stricter guidelines than in the past. They are now required to meet the same water quality regulations that a municipality must meet. In most of the brands, the benefits such as fluoride have been filtered out, leaving you with a product that costs more money and is less beneficial.
Q: What is Two Rivers Utilities (TRU)?
Two Rivers Utilities is the name of the regional water and wastewater treatment utility, which serves Gastonia and Cramerton. While Two Rivers Utilities is the system owner and service provider, it was important to both cities to create a new identity that reflected the partnership of both cities as well as acknowledge the future possibilities of additional partners with the regional utility system. The new name, Two Rivers Utility, or TRU, was selected because it represents the regional approach, scope, and intent of the partnership while acknowledging the region’s two important water resources, the South Fork and Catawba Rivers.
Q. Whom do I contact if I have questions or want information concerning my water?
If you are on Two Rivers Utilities’ water and you have any complaints or questions concerning your water or if you just need system information, please call 704.854.6686 or email: