General
How do I locate underground utilities?
How do I locate underground utilities?
Dial 1800-632-4949 or 811 for locating of underground utilities at no charge. It is a good idea to have the name of the nearest cross street to your address when calling.
Who do I call for an NC1Call ticket number to locate under ground utilities?
Who do I call for an NC1Call ticket number to locate under ground utilities?
Dial 1-800-632-4949 or 811 for locating of underground utilities at no charge. It is a good idea to have the name of the nearest cross street to your address when calling.
What is Two Rivers Utilities?
What is Two Rivers Utilities (TRU)?Two Rivers Utilities is the name of the regional water and wastewater treatment utility, which serves Gastonia and Cramerton. While Two Rivers Utilities is the system owner and service provider, it was important to both cities to create a new identity that reflected the partnership of both cities as well as acknowledge the future possibilities of additional partners with the regional utility system. The new name, Two Rivers Utilities, or TRU, was selected because it represents the regional approach, scope, and intent of the partnership while acknowledging the region’s two important water resources, the South Fork and Catawba Rivers.I need my water cut off to make a repair to a leak in my home. Who do I call?
I need my water cut off to make a repair to a leak in my home. Who do I call?
For individual homes please call 704-866-6843 and someone will be sent out to cut your water off for you if you cannot locate your water turn off inside your home. After the repair is complete please call us again and we will be glad to cut the water back on again.
Who should I call first a plumber or Two Rivers Utilities for sewer blockages?
Who should I call first a plumber or Two Rivers Utilities for sewer blockages?
For sewer blockages call Two Rivers Utilities first. If the blockage is in Two Rivers Utilities sewer main we can clean the line. If the blockage is on the customer's side of where the sewer tap is located we will notify you as to these findings. Please note if there is not a sewer cleanout on the customer's ROW then Two Rivers Utilities crews cannot clean the line.
Who do I contact for Fats/Oil/Grease in sewer lines?
Who do I contact for Fats/Oil/Grease in sewer lines?
This will be addressed through Two Rivers Utilities' Fats, Oil and Grease program. You may contact the Fats, Oil and Grease Coordinator GregJ@tworiversutilities.com or by calling 704-854-6669.
Is there anything I can do to help prevent sewer blockages?
Is there anything I can do to help prevent sewer blockages?
Yes. Keeping used fats/oil or grease out of drains. Grease can clog your sewer lines and the sewer lines of Two Rivers Utilities. Always collect liquid grease in a sealed container and mix with coffee grinds or cat litter. Always wipe out greasy dishes with paper towels before washing. Place food scraps in the trash can, NOT the garbage disposal.
Can I get a billing adjustment to my bill for repairs made on Two Rivers Utilities water lines?
Can I get a billing adjustment to my bill for repairs made on Two Rivers Utilities water lines?
When the repair is made to a water line to the customer's home on the street side of the water meter no adjustment will be given since the actual water leak is before where the water meter register is located. If the water leak is slightly after the meter on a water service line which Two Rivers Utilities repairs and the water meter is registering extra water usage then an adjustment will be due to the individual customer. Two Rivers Utilities will submit to the Billing Division (704-866-6714) a request for an adjustment. The Billing Division will be able to answer any questions regarding policies on this.
Can I get a billing adjustment to my bill for repairs made by a licensed plumber?
Can I get a billing adjustment to my bill for repairs made by a licensed plumber for leaks on my side of the meter?
Yes. You will need a copy of your paid plumbing bill to submit to:
Two Rivers Utilities
Billing Division
PO Box 1747
Gastonia, NC, 28052How long does it take to make the actual repair of a water leak?
How long does it take to make the actual repair of a water leak?
Most repairs can take as little as two hours. If the leak would require more time our crews will work until water is restored. More time is usually needed to repair a water main break. Repair crews will stay until water is restored to customers.
What do I do if there is a water leak in my yard close to my home?
What do I do if there is a water leak in my yard close to my home?
A majority of water leaks where water is coming up in the customer's yard will be the customer's responsibility to repair. Anytime there is a question we will be glad to inspect and let the customer know if the leak is on private property or if Two Rivers Utilities needs to repair the leak.
What do I do if I see water in the street?
What do I do if I see water in the street?
Please report this to 704-866-6843. We will inspect and prioritize as to the severity of water loss. Larger water leaks will be repaired before small water leaks and after an NC1Call locate ticket is called. It usually takes 48 hours for all the underground utilities to locate their lines unless it is an emergency water main repair. Water leaks in the street are most likely on Two Rivers Utilities water mains.
What do I do if I see water coming from my water meter?
What do I do if I see water coming from my water meter?
Please call 704-866-6843. We will inspect to see if the water leak is on Two Rivers Utilities lines.
What do I do if sewage is backing up into my house?
What do I do if sewage is backing up into my house?
Call 704-866-6743 to report this. We will send a crew out to check for any blockages in the sewer main.
What do I do when there is a strong sewer smell at my home?
What do I do when there is a strong sewer smell at my home?
Please call 704-866-6843 and we will be glad to inspect the sewer mains in the area for any blockages. While our crews are there we will also clean the sewer main.
What is an NC1Call ticket number?
What is an NC1Call ticket number?
An NC1Call ticket is a request which will be sent to all participating underground utilities to locate water lines, underground electrical lines, gas lines, cable lines, and telephone cable lines. If making repairs on a sewer main line please note that the sewer main can only be located by videoing the sewer line. Videoing a sewer main can only be done for repairs to sewer lines.
Please call 704-866-6843 to have a sewer main located for repairs to sewer lines
Waste Water
Where does wastewater come from?
Where does wastewater come from? Where does it go?
Water from your home's sinks, toilets, bathtubs, and washing machine flows through a collection system of pipes to one of the wastewater treatment plants. Businesses and industries also discharge wastewater from restrooms, kitchens and manufacturing processes. Once at the treatment plant the cleaning of wastewater begins by removing the solids and discharging the clean water to surface waters. The Crowders Creek Plant discharges to the Crowders Creek and the Long Creek Plant discharges to the South Fork River. The solids, which are removed, are treated and land applied as a fertilizer on 2000 acres of private farmland throughout Gaston County.
What is the Wastewater Division doing to improve itself?
What is the Wastewater Division doing to improve itself?-
Upgraded Long Creek WWTP Increased Capacity from 8 million gallons per day to 16 million gallons per day Nutrient Removal Enhanced (Phosphorus and Nitrogen)
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Construction at Crowders Enhanced Nutrient Removal in 2000-01 which included the addition of Nitrogen Removal (Phosphorus Removal was already in place)
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Water Treatment
Who do I contact if I have questions or want information concerning my water?
Who do I contact if I have questions or want information concerning my water?If you are on Two Rivers Utilities’ water and you have any complaints or questions concerning your water or if you just need system information, please call 704.854.6686 or email: lisar@tworiversutilities.comIs my water safe to drink?
Is my water safe to drink?
Two Rivers Utilities’ drinking water consistently exceeds State of North Carolina and US EPA regulations. The Water Supply & Treatment Division has set standards that surpass those of the State and Federal agencies to insure the safest drinking water possible.
Is bottled water better for me to drink?
Is bottled water better for me to drink?Recently the bottled water industry has been placed under stricter guidelines than in the past. They are now required to meet the same water quality regulations that a municipality must meet. In most of the brands, the benefits such as fluoride have been filtered out, leaving you with a product that costs more money and is less beneficial.Should I have my water tested for lead?
Should I have my water tested for lead?Although Two Rivers Utilities has no lead service lines, lead may enter your water system because of the corrosion of materials in household plumbing. These materials include lead-based solder and some plumbing fixtures containing brass. If there are young children or pregnant women using your drinking water or if you feel that the plumbing materials in your put at risk, you should consider having your water tested for lead. Install spigot fixtures that are certified Lead Free only.Does my water contain lead?
Does my water contain lead? Should I have it tested?Although Two Rivers Utilities has no lead service lines, lead may enter your water system because of the corrosion of materials in household plumbing. These materials include lead-based solder and some plumbing fixtures containing brass. If there are young children or pregnant women using your drinking water or if you feel that the plumbing materials in your put at risk, you should consider having your water tested for lead. Install spigot fixtures that are certified Lead Free only.Does my water contain fluoride?
Does my water contain fluoride?Yes. Two Rivers Utilities adds fluoride to the water to help protect children's teeth. This is one of the added benefits of being a city water customer.Should I use a water filter on my tap?
Should I use a water filter on my tap?Point-of-use-filters are acceptable to use if they are maintained properly. These filters remove the chlorine, which is used for disinfections and can form a breeding ground for bacteria. The filters must be changed on a regular basis according to the manufacturer’s instructions.How hard is my water and do I need a water softener?
How hard is my water and do I need a water softener?The hardness is usually about 14 mg/L (milligrams per liter) or 0.82 gpg (grains per gallon). Due to the lack of hardness, water-softening devices are not necessary. In fact, soft water may save you money by reducing the amount of detergent needed.
Billing
Can I get a billing adjustment to my bill for repairs made by a licensed plumber?
Can I get a billing adjustment to my bill for repairs made by a licensed plumber for leaks on my side of the meter?
Yes. You will need a copy of your paid plumbing bill to submit to
Two Rivers Utilities, Billing Division, PO Box 1747,
Gastonia, NC, 28052.Can I get a billing adjustment to my bill for repairs made on Two Rivers Utilities water lines?
Can I get a billing adjustment to my bill for repairs made on Two Rivers Utilities water lines?
When the repair is made to a water line to the customer's home on the street side of the water meter no adjustment will be given since the actual water leak is before where the water meter register is located. If the water leak is slightly after the meter on a water service line which Two Rivers Utilities repairs and the water meter is registering extra water usage then an adjustment will be due to the individual customer. Two Rivers Utilities will submit to the Billing Division (704-866-6714) a request for an adjustment. The Billing Division will be able to answer any questions regarding policies on this.
Newsflash
In February 2012 Crowders Creek WWTP received certification from the NC Wildlife Federation for their Wildlife and Industry Together (WAIT) program. Click here for more information. |
